Security in Public Transport
Each transportation adopts various security measures, by the type of accidents to which they are exposed. The Metro and the Transantiago (buses), which are public services, must comply with all safety standards required for a protected trip.
Metro, The Metro delivers a safe ride as it has panic buttons to quickly connect you to the security personnel and it has a free emergency number the “1411”.
In addition the Metro has more than 1,0000 people, who are dedicated to security tasks and can deliver good service. However, it is important to note that during the peak hours (07:00am to 09:00am and 06:00pm to 08.00pm), where the Metro has to cope with a high flow of people, you should be attentive to the “carterazos” (thefts of wallets), who are often well-dressed people that are unnoticed.
In case you want to make a complaint, the Metro has a link on its Sitio Web where you can comment on a situation that has affected your safety.
Transantiago (buses), The Transantiago has cameras, video records and panic buttons. In case of accidents, this transport system has the so called “SOAP” insurance, which reimburses medical expenses to those who see damaged because of an accident involving an public transport bus. It is valid for passengers, bikers, drivers and pedestrians.
As a final recommendation, when you go to a taxi you should pay attention to the “taximeter” (devices that measure the travelled distance and time in comparison to the price). All taxis must have one and must be assumed to start normally with $250 – CLP.